In order to start receiving any utility services from the City of Smithville, you must first go to the City Hall, or call the Utility Department at (512) 237-3282 extension #1. Once you have spoken with the appropriate representative, you will be requested to provide the information necessary for receiving utility services. Read the following for more detailed information on some of the procedures involved once your utility services have begun.
On Monday through Thursday, if you come in before noon then service can be done by the end of the day.
If you come on Friday, service will be done on Monday.
If you are making a payment in person, the City Hall is open Monday through Friday, from 7am to 5pm. If you are making a dropbox payment, there are two dropboxes available: one is at the main entrance to City Hall, just left of the front doors; the second is in the alley behind City Hall, adjacent to the Police Department. Do NOT deposit cash in the dropbox.
We accept Mastercard, VISA, American Express and Discover cards for payment. Monthly automatic charges to credit cards are also available.
Utility bills will be mailed on the last business day of each month, and bill payments must be received in the Utility offices or dropbox by no later than 5pm on the 10th day of each month. If the 10th falls on a weekend or holiday, payments must be received by no later than 5pm on the next business day. Payments by mail must be postmarked on or before the 10th day of the month.
Any account not paid in full on or before the 10th of each month will have a 10% late fee assessed, based on the current billing amount. The full acount balance must be paid no later than the last business day of the month to avoid disconnection of electric service.
Online payment of City of Smithville Utility Bills is now available. To make a payment online using a Credit Card go the the Online Utility Payments page.
You can pay your utility bill online at www.ci.smithville.tx.us with confidence. We have partnered with Authorize.Net a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
www.ci.smithville.tx.us is registered with the Authorize.Net Verified Merchant Seal program
For questions about online utility payments call City of Smithville Utilities at 237-3282 ext 2103.
April 1, 2010 the City of Smithville Utility Department will start accepting ACH payments (automatic bank draft transactions). Note that there is no fee for this service. The Utility Department will debit monthly variable amounts. Credit card draft authorization customers can easily switch to the bank draft at no cost.
You can download the authorization form here. To begin this service just fill out the form and drop it off at the City of Smithville Utility Department offices in City Hall along with a copy of a voided check from the account you want debited. If you have any questions call 512-237-3282 ext. 2103.
Online payment of City of Smithville Utility Bills is now available. To make a payment online using a Credit Card go the the Online Utility Payments page.To receive information on these services and future enhancements please subscribe to our City Utilities newsletter list below.
Accounts not paid in full by the last business day of the month are subject to a Service Disconnect Order (SDO), which may result in disconnection of electric service. Once an SDO has been issued, the account is in "disconnect" status, regardless of whether services are actually termina...