If the problem is not resolved by an informal hearing, the customer must notify the Utility Department, in writing, of a request for a Formal Hearing. This request must be received by the Utility Department no later than 2 business days following the date of the Informal Hearing. The Utility Department will schedule the Formal Hearing within 3 business days from the date customer's written request is received. The customer will be notified of the time, date, and palce of the Formal Hearing by mail. The customer may appear in person or be represented by legal counsel, or both, at the Formal Hearing. The decision reached by the Smithville Utility department following the Formal Hearing shall be final. If the decision is to continue with disconnection procedures, such disconnection will occur on the next business day which is not a Friday or City holiday.