Customers have the right to contest a disputed portion of their utility bill.
Customers objecting to the decisions of the Smithvile Utility Department with regard to proposed utility termination may informally appeal to a customer service representative or his/her designee at City Hall, Monday-Friday, 7am-5pm, to attempt to achieve an administrative resolution. A document shall be prepared after any informal hearing which includes the date, requestor, reasons, persons present, and decision reached.
This document will be kept on file at the Utility Department, and a copy will be given to the customer. If the decision resulting fromt he Informal Hearing is to continue disconnection procedures, service will be disconnected on the 3rd business day (which is not a Friday or City holiday) following such hearing.