Accounts not paid in full by the last business day of the month are subject to a Service Disconnect Order (SDO), which may result in disconnection of electric service. Once an SDO has been issued, the account is in "disconnect" status, regardless of whether services are actually terminated. A hearing and appeal process is described on the Past Due notice, which is mailed no later than the 15th day of each month. To have service reconnected after your 1st SDO, there is a $35 service charge that must be paid, in addition to the past due balance in order for the account to be removed from disconnect status. To have service reconnected after your 2nd SDO and afterwards, a $35 service charge must be paid in addition to the entire account balance in order for the account to be removed from disconnect status. Also, the Department may review the account payment history and require a deposit/additional deposit in order to continue service to the account. Payment in the aforementioned cases must be received in the Utility Office before 3:30pm on the date of the SDO to remove an account from disconnect status on that date. when payments are received after 3:30pm or on a weekend or holiday, an additional $75 call-out charge will be assessed in order to remove the account from disconnect status. Failure to receive a bill does not exempt you from monthly payment, late charges, or termination of service.