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Smithville SeeClickFix Issue Reporting Platform to Launch December 12, 2017

The City of Smithville has partnered with SeeClickFix to provide a new platform that will allow citizens to report issues (e.g., potholes, broken streetlight, dog at large, etc.) using their Smart phone.  Citizens simply take a photo of the issue and the system automatically documents the location via GPS coordinates and creates a work order that is routed to the department responsible for resolving the issue and completing the work.  The platform has been tailored to track closure status, work order aging, location, and type of issue being reported.  This partnership not only allows Smithville citizens to report problems, but also to view, comment on, and vote to fix problems submitted by their neighbors. Citizens can even create their own “watch areas” to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests — not just the ones they report.  The SeeClickFix app also keeps citizens engaged during the process by communicating what steps have been (or will be taken) to resolve the issue while providing links to other important information like City News, Calendar, and Utilities.

 

The Smithville SeeClickFix mobile app is available for download on Androidà https://play.google.com/store/apps/details?id=com.seeclickfix.seeclickfixsmithville.app&hl=en and iPhone à https://itunes.apple.com/us/app/seeclickfix-smithville/id1250079032?mt=8. In addition to the mobile apps, citizens can send reports to the City of Smithville’s website à https://www.ci.smithville.tx.us/.  The Smithville SeeClickFix launch date is Tuesday, December 12, 2017.  

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