Frequently Asked Questions

To request a replacement trash can lid, please contact City Hall at (512) 237-3282 and select option 1 to report your request to the utility department.

Online: Visit the City of Smithville's website at
https://www.municipalonlinepayments.com/smithvilletx

In Person: Stop by the utility payment window at City Hall, located at:
 317 Main Street, Smithville, TX 78957

Drop Box: There are two drop-off payment locations available:

• In front of City Hall
• Behind City Hall, in the alley near the police department payment drop

You may apply for employment with the City of Smithville in one of the following ways:

• In Person: Pick up a paper application at City Hall, located at 317 Main Street, Smithville, TX 78957.
• Online: Complete a fillable employment application form available on the City’s website at:
  https://www.ci.smithville.tx.us/157/Employment

For additional information about current job openings or the hiring process, please contact City Hall at (512) 237-3282.

If your trash did not get picked up, please contact City Hall at (512) 237-3282 select option 1 and report your missed service to the utility department.

At this time, a permit is not required to hold a garage sale within the City of Smithville. However, we encourage residents to review the applicable ordinances to ensure compliance with local regulations.

You can view the ordinance online at:
https://ecode360.com/39656526

Meeting agendas for City Council and Board meetings are publicly posted in multiple locations for your convenience:

• Online via the "Agenda & Minutes" section of the City website:
  https://www.ci.smithville.tx.us/agendacenter
• On the City of Smithville Facebook page:
  https://www.facebook.com/SmithvilleTX
• On the outside bulletin board at City Hall:
     317 Main Street, Smithville, TX 78957

When a citizen lodges a complaint against a member of the Smithville Police Department, the complaint goes to the Internal Affairs Division (supervisors) located at the Smithville Police Department. Their duty is to review and thoroughly investigate your complaint. The Internal Affairs Office is open from 8 am to 5 pm each weekday. If the Internal Affairs office is not open you may lodge your complaint with any supervisory officer of the Smithville Police Department. Your complaint will be forwarded to the Internal Affairs Division.

Texas State Law requires that all complaints against police officers must be in writing and signed by the person making the complaint. Just as citizens who are arrested must be notified of the charges against them, the police officer must be given a copy of the complaints before any disciplinary action may be taken. The person aggravated must make the complaint; other persons may give statements as witnesses. The Internal Affairs Division will conduct a thorough investigation of your complaint and you will be advised of the results. Complaints regarding racial profiling, the conduct of an officer, an investigative process, traffic citations issued, or the guilt or innocence of a person arrested will not be investigated unless there are specific allegations of misconduct against the officers or of the Smithville Police Department.

When the investigation of a complaint reveals that the charges are true and should be sustained against a police officer, the Chief of Police notifies the employee and may take one of the following actions, depending on the nature of the violation:

• Verbal Reprimand
• Written Reprimand
• Time off without pay
• Demotion
• Termination

Police employees must be afforded the same rights as all citizens, and complaints must be supported by sufficient evidence. If there is not sufficient evidence to sustain complaints, the officer is notified and continues on duty. If he/she was removed from duty during the investigation, he/she will be paid for that time.

Yes. Just as citizens charged with a criminal offense have the right to appeal the court's decision, police officers also have the right to appeal administrative actions taken against them. The City of Smithville has established procedures for ensuring that complaints by citizens against police officers are thoroughly and honestly investigated.

If you are not satisfied with the results of the investigation by the Internal Affairs Division, you may appeal to the following:

• The Office of the Chief of Police- 105 NW 4th Street, Smithville, TX 78957
• The Office of the City Manager - 317 Main Street, Smithville, TX 78957
• The Office of the District Attorney- 804 Pecan Street, Bastrop, TX 78602
• Federal Bureau of Investigation- 300 E Eighth Street, Suite 215, Austin, TX 78767

The Smithville Police Department is vitally concerned with the welfare of all Smithville citizens and in taking actions where employees have proven derelict in their duties or are guilty of misconduct. If it becomes necessary for you to make a complaint, you can be assured that it will be given a fair and thorough investigation. By the same token, if you have an occasion to see an employee doing outstanding work, tell him/her or drop us a note. The Smithville Police Department is made up of individuals who are dedicated to serving and protecting the health, welfare, and safety of you and your entire community.

No, we are closed on Saturday and Sunday. Office hours are Monday through Friday 7:30 AM to 5:00 PM

The bills are sent out the last working day of every month.

On Monday through Thursday, if you come in the morning then service will be done by the end of the day. If you come on Friday, service will be done on Monday.

The bills are due on the 15th of every month. Visit our Utilities Page for more information.

We only service inside the city limits. If you live in Indian Lake, Lake Thunderbird, etc. your service is provided by someone else.

The fuel rates are constantly changing.

Various reasons, depending on your usage for the month. For example, your bill may be higher during summer months because of air conditioning use.

Trash is picked up on designated days depending on where you live. Please look at the map to determine your days for pickup. Waste Management will pick up between 7 AM and 5 PM on your designated pickup days. Please have your trash out before 7 AM.

Beginning January 1, 2024, there will be an annual fee per household to use the Recycling Center. There will be two (2) different membership cards – one for residents($50/year) and one for non-residents ($100/year). Recycling Center membership cards will be available at City Hall (317 Main).

New Business Hours:

Closed: Sunday & Monday

Open: Tuesday- Saturday: 8 AM - 5 PM

City of Smithville Recycling Center located at 404 Royston Street, Smithville, TX 78957

Here Are the Materials Acceptable for Recycling and How to Prepare Them:

Newspaper, Plastic, Metals, Cardboard, Waste Oil, Newspaper with glossy inserts, magazines, and catalogs, Number 1 and Number 2 soft drink bottles, milk jugs, etc...

Aluminum, steel, and food and beverage cans, Corrugated cardboard boxes, and brown paper sacks, used motor oil and filters only, bag in brown grocery sacks or bundle, Rinse containers and remove lids, flatten all boxes and bundle, Bring in sealed containers; drain filters

The items should not be brought to the recycling center:

No antifreeze, hydraulic oil, gasoline, kerosene, diesel, or chemicals of any kind. Call for instructions.

No light bulbs, plate glass, tempered glass, mirrors, ceramics, or beverage glasses.

The City of Smithville Code of Ordinances are available online.

You may also contact City Hall at 512-237-3282 and press 3 for other city services.

In order to start receiving any utility services from the City of Smithville, you must first go to the City Hall, or call the Utility Department at (512) 237-3282 extension #1. Once you have spoken with the appropriate representative, you will be requested to provide the information necessary for receiving utility services, such as your contact information and the address of the location that needs services, and to fill out the Utility Application (PDF).

For permits, contact City Hall at 512-237-3282 and press 3 for other city services.

For taxes, contact Bastrop County Appraisal District at 512-303-1930.

The City of Smithville does not have a purchasing agent, our Department Heads make their own contacts with vendors.

You may reach Robert Tamble, City Manager by Phone at 512-237-3282, ext. 2169  or by Email.

You can report an issue on our SeeClickFix app at this link or call City Hall at 512-237-3282 and tell the operator you would like to report a code violation.